Privacy Policy

Nova Luxury Healing Lab ("Nova," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an appointment, or interact with us online or in person.

By using our website or submitting information through our booking form, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

When you submit a booking request or contact us, we may collect:

• First and last name
• Email address
• Phone number
• Preferred contact method
• Areas of treatment interest
• Preferred appointment date(s)
• Additional information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source

This information helps us improve site performance and user experience.

C. Marketing Preferences

If you opt in, we may collect your consent to receive promotional emails, SMS updates, or event invitations.

2. How We Use Your Information

We use your information to:

• Respond to booking requests
• Confirm or schedule appointments
• Provide service-related communications
• Improve our website and services
• Send marketing communications (if you opt in)
• Comply with legal obligations

We do not sell your personal information.

3. Booking Form & Data Storage (Supabase)

Booking request data submitted through our website is securely stored in Supabase, a cloud database provider. We implement industry-standard safeguards to protect your information from unauthorized access, misuse, or disclosure.

Access to booking data is restricted to authorized Nova personnel only.

4. SMS & Email Communications

If you provide your phone number or email address:

• We may contact you regarding your appointment request.
• If you opt in to marketing communications, you may receive occasional promotional messages.

You may opt out at any time:

• Email: click "unsubscribe"
• SMS: reply STOP
• Or contact us directly

Message and data rates may apply depending on your carrier.

5. Cookies & Analytics

We may use cookies or analytics tools (such as Google Analytics) to:

• Measure website traffic
• Understand user behavior
• Improve site functionality

You can disable cookies through your browser settings.

6. Data Sharing

We do not sell or rent your personal information.

We may share limited data with:

• Website hosting providers
• Email or SMS communication platforms
• Analytics services

These providers are required to protect your information.

We may disclose information if required by law or to protect our rights.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill appointment requests
• Maintain business records
• Comply with legal requirements

You may request deletion of your data by contacting us.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction
• Request deletion
• Withdraw marketing consent

To exercise your rights, contact us at:

9. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no online transmission can be guaranteed 100% secure.

10. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from minors.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Disclaimer

Nova Luxury Healing Lab provides aesthetic, non-invasive cosmetic services. Information submitted through our website is not considered medical records under HIPAA.

Results from aesthetic treatments vary by individual.

13. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with a new effective date.

14. Contact Us

If you have questions regarding this Privacy Policy, please contact: